“Stepping Up (to) the Plate”
| The Customer | OSI Restaurant Partners, LLC (Outback Steakhouses, Carrabba's, Bonefish Grill, Fleming's, and Roy's) (TELECO Customer Since 2002) |
| Called Us In | 2004 |
| Number of Locations Involved |
583 |
| The Problem | Their numerous restaurants—Outback Steakhouse, Bonefish, Carrabba’s, Fleming's, and Roy's—had a variety of communication equipment brands from restaurant to restaurant, all being managed by their HQ at OSI. |
| It Was A Problem Because |
Due to their non-unification of communication equipment brands, OSI had difficulty controlling their communications overall. Resulting issues included: costly for service; disorganization in managing numerous systems; no advantage of volume purchases within one brand; wasting of time at management end; loss of productivity at restaurants. |
| Their Timeframe | 90 days |
| Our Solution | We provided them a single point of call for service, equipment replacement, cabling and installation, plus infrastructure and programming. With additional standardization of equipment across the board, so each restaurant could report back to their headquarters, OSI gained control of all communications. They also benefit from simple programming, reduced cost for volume purchases and one point of contact for every one of their communication needs. |
| Our Speed | 90 days |
| Their Feedback | This project was implemented in 90 days within budget, within expected timeframe with little to no issues. |
| The Products | TELECO service and support; NEC phone systems |
